July 14, 2026
Providing excellent customer service requires more than just the people working in the field. It takes a dedicated team behind the scenes to ensure customers are connected with the right resources and branches have the information they need to deliver exceptional service. For more than 20 years, Sandra Yount has been helping make that happen.
As Branch Administration Lead in Shreveport, Sandra serves as an important connection point between customers and Crystal Clean’s branch operations. Through strong communication, attention to detail, and a commitment to teamwork, she helps ensure customers receive the support they need while assisting branches throughout the region.
Sandra’s story with Crystal Clean began in 2005, during the company’s early years. Originally joining through Specialty Oil, she experienced firsthand the transitions and growth that helped shape Crystal Clean into the company it is today. Back then, there were only a handful of branches, and much of her day was spent printing work orders, manifests, and supporting branch operations.
Over the years, Sandra’s role continued to evolve. What began as a backup support position alongside Audrey Bates eventually grew into a much larger responsibility. Today, Sandra and her team support numerous branches across the region, serving as a valuable resource for both employees and customers.
“My role has become more of an extension of the branches rather than just a backup,” Sandra explained.
A typical day starts with customer calls. Before directing customers to the appropriate branch, Sandra takes the time to gather the information needed to ensure they receive the right assistance as quickly as possible. Creating positive customer experiences is something she takes great pride in.
“I always want to leave a good impression with our customers,” she said.
That commitment to service has helped define Sandra’s career. She believes communication is one of the most important ingredients for success.
“Communication means everything,” Sandra shared. “Crystal Clean is all about teamwork. If you don’t have communication, it adds a layer of difficulty to every task.”
Her coworkers know her as someone who doesn’t leave a task unfinished. Once Sandra starts something, she sees it through to completion. Combined with her strong communication skills and dedication to teamwork, that determination has made her a trusted partner for branches throughout the company.
Kathaleen Carr, Branch Administration Manager shared her thoughts on Sandra “her caring nature shines through in everything she does. Whether she’s helping a customer, supporting a branch, or checking in on a coworker, she genuinely cares about the people she works with. That kind of heart is rare, and it’s a big part of what makes her such a valued member of our team”
With her experience in the environmental services industry, Sandra understands that learning never stops.
“This business is always changing,” she said. “There are always new things to learn. It can feel overwhelming at times, but if you stay with it, keep learning, adapt to change, and maintain communication with others, you’ll succeed.”
One of Sandra’s favorite memories from her time at Crystal Clean came in 2011 when she attended Crystal Club as a Keystone winner. The experience gave her the opportunity to meet many of the people she worked with every day and celebrate the accomplishments they had achieved together.
When asked about Crystal Clean’s values, Sandra doesn’t point to just one. Instead, she believes all of the SHARRIE values work together and should be reflected in both work and life.
“To be the best person I can be and to show others who I am, I try to live all of our values every day,” she said.
Sandra’s dedication to supporting others, maintaining strong relationships, and embracing teamwork has been a constant throughout her career. Whether she’s helping a customer, supporting a branch, or assisting a coworker, she approaches each interaction with the same commitment to service that has defined her more than twenty years with the company.
Outside of work, Sandra enjoys spending time with her family. She and her husband have three children, one daughter and two sons, along with four grandchildren who she proudly describes as the “apple of her eye.”
Most people might be surprised to learn that Sandra has previously driven a race car and dreamed of becoming a NASCAR driver. While that dream took a different path, the determination and drive that fueled it continue to serve her well today.
At home, she shares her life with two bulldogs, while the Shreveport office is home to two beloved feline companions, Mickey and Minnie.
Sandra continues to make a difference through her dedication, positive attitude, and unwavering commitment to teamwork. Her willingness to support others and her passion for delivering great customer service have made her an invaluable part of the Crystal Clean family and someone many employees and customers are grateful to know.
